Frequently Asked Questions
Everything you need to know about your Cozy N Safe experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Absolutely. All Cozy N Safe products come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship.
How can I change or cancel my order?
Orders are processed quickly, but if you need to make a change, please email us within 2 hours of placing your order. After this window, we may not be able to stop the shipment.